Insurance companies are facing challenges with the profound changes within the industry: Entrance of new players with innovative business models in the market, the current low-interest phase and the ever-changing customer behavior. All of this is increasing the cost pressure for insurers today. However, software-tools that are based on AI have the potential to help insurance companies. They can drastically save costs and expand their customer service. Especially within the customer-management division, AI can help reduce the complexity of workflows resulting in reduced manual work, re-work and correction.
ExB-CEO Dr. Ramin Assadollahi recently published statements in two of the most renowned insurance-publications in Germany. In VB Versicherungsbetriebe he published an expert article, and in Versicherungsmagazin he was interviewed for their classic interview format “3 Fragen an” (“Three questions to”).