Change-of-address notifications, altered banking details and cancellations:
Customers expect quick handling and efficient processing.
ExB has just the right solution for you.
Transforming unstructured content into actionable insights
Artificial intelligence that understands and processes documents as a human.
Featured in
with ExB to
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40%
cost savings
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seconds
instead of days of processing
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3x
higher recognition quality
Create a competitive advantage
Thanks to the higher recognition quality of ExB’s AI models, the straight-through processing rate increases and your policy administration expenses decrease – your competitiveness improves sustainably.
Improve customer service
More case-closing straight-through-processing releases positive energy in your customer contact centers. It relieves your staff of mundane tasks and enables them to concentrate on your customers’ individual needs.
Reduce costs
Higher recognition quality reduces the need for manual control processes.
Fulfill customer expectations
Customers expect a response within 24 hours, especially via email correspondence. Today, however, response times can often be as much as 1-2 weeks. With ExB, you can finally meet customer expectations.
Data protection compliant
All of the components can be operated on premise, so that no personal data ever has to leave the company.
If you prefer to use our hosting service, you can rely on our high security standards. The protection of your data is of paramount importance to us.
cooperating with
Our artificial intelligence works differently
It examines documents differently
Instead of just capturing text, data or images only, our system can process them all together. It learns not only what is in the document, but also where it is placed. It uses this spatial context to recognize meaningful connections – and thus extracts more useful content.
It detects correlations and causations
Rather than looking at a word or a number in isolation, our machine also analyzes what happens to the left of it, to the right of it, above and below it. This multidimensional recognition ensures a much more precise correlative and causal allocation of information. This is essential, for example, in the automatic recognition of lists and tables in documents as expert reports or invoices.
It can be put to use immediately
ExB has been investing in-use cases from the insurance sector since 2018, and has provided companies with fully functional models for clearly defined use cases, e.g. the processing of change-of-address notifications, altered banking details and cancellations by email! Very specific, but therefore also highly functional.
It allows you to intervene
Rather than depending on any service provider to adapt your software for you at some point, you simply optimize our system in-house. Define for yourself what our machine is supposed to recognize and train it without delay. The result is a system that is constantly evolving – offering you the chance to gain decisive competitive advantages.
CONTACT US
We take time for your questions.
And are happy to show you a product demo.
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MORE AI FOR INSURANCE
Enlighten your straight-through processing.
Physicians’ accounts, assessments, certifications, customer correspondence: the Cognitive Workbench guarantees higher recognition quality, and not just for emails.
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AI FOR HEALTH
Getting to grips with the flood of documents.
Patient files, lab reports, accounting, medical publications: the Cognitive Workbench ensures that you always have an overview.
More on health
