Change-of-address notifications, altered banking details and cancellations: customers expect quick handling, you as insurer expect efficient processing. ExB has just the right solution for you.
Are high-volume standard cases costing you too much time and money?
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Use AI for case-closing, straight-through-processing
From OCR through classification, to extraction, standardization and validation
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Powerful, standardized and safely hosted on premise
Scalable algorithms, easy to integrate and 100 % data protection compliant
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Efficiency from Day 1, with flexible extention options
Market-ready AI models for immediate use plus with customization tools
Thanks to ExB
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40%
cost savings
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Seconds
instead of days of processing
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3x
higher recognition quality
Create a competitive advantage
Thanks to the higher recognition quality of ExB’s AI models, the straight-through processing rate increases and your policy administration expenses decrease – your competitiveness improves sustainably.
Improve customer service
More case-closing straight-through-processing releases positive energy in your customer contact centers. It relieves your staff of mundane tasks and enables them to concentrate on your customers’ individual needs.
Reduce costs
Higher recognition quality reduces the need for manual control processes.
Increase processing speed
Standard business cases are automatically processed, virtually in real time.
Avoid extra work
Our customers often report that delays in processing lead to additional inquiries from their customers. And this situation snowballs – but that is now a thing of the past, thanks to the AI from ExB.
Fulfil customer expectations
Customers expect a response within 24 hours, especially via email correspondence. Today, however, response times can often be as much as 1-2 weeks. With ExB, you can finally meet customer expectations.
Data protection compliant
All of the components can be operated on premise, so that no personal data ever has to leave the company.
If you prefer to use our hosting service, you can rely on our high security standards. The protection of your data is of paramount importance to us.
Your route to an AI-Enabled Organization
The sophisticated AI models for policy administration are just the beginning. ExB supplies you with further models continuously. What’s more, all of the tools are also available to you, so that subject matter experts can train AI models for additional applications independently.
More Information
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Specific benefits
From the perspective of the various divisions
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Policy Admin: Higher throughput with the same workforce
Get more done with the same team size, and finally see the backlog begin to melt away.
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Customer Contact Center: More satisfied employees
Fewer repetitive and less demanding mundane tasks reduce frustration and trigger positive energy.
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IT: Easy integration into the existing system landscape
The sophisticated AI models can be deployed as a service and then integrated into a BPM, the core system or existing input management software, through standardized interfaces.
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IT: On-premises or SaaS – whatever suits you better
ExB provides the productive components, either as an API or, alternatively, we give you all the components you need to deploy on your own hardware or cloud environment.
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Business Transformation: Flexibly extendable
The application-specific models for policy administration are not rigid. They simply provide an example of the many possible use cases that ExB itself has created, using our AI training environment, the Cognitive Workbench. You can also use these tools as well and adapt the models to meet your specific requirements.
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Business Transformation: A tool for subject matter experts
The sophisticated AI models for policy administration are only a first step. ExB supplies you with further models continuously and also provides all of the tools so that your subject matter experts can train AI models for additional applications independently.
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Data Science Department: Sensible use of expensive resources
Make better use of your precious data scientists, rather than using them for NLP & Text Mining. ExB focuses on extracting structured information from unstructured data. You provide the logic for the evaluation and decision making based on this information.
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Data Science Department: Transparent and comprehensible
In our AI training environment, the Cognitive Workbench, your specialists can pick up the strengths and weaknesses of the models at all times and intervene if necessary.
Our artificial intelligence works differently
It examines documents differently
Instead of just capturing text, data or images only, our system can process them all together. It learns not only what is in the document, but also where it is placed. It uses this spatial context to recognize meaningful connections – and thus extracts more useful content.
It detects correlations and causations
Rather than looking at a word or a number in isolation, our machine also analyzes what happens to the left of it, to the right of it, above and below it. This multidimensional recognition ensures a much more precise correlative and causal allocation of information. This is essential, for example, in the automatic recognition of lists and tables in documents as expert reports or invoices.
It can be put to use immediately
ExB has been investing in-use cases from the insurance sector since 2018, and has provided companies with fully functional models for clearly defined use cases, e.g. the processing of change-of-address notifications, altered banking details and cancellations by email! Very specific, but therefore also highly functional.
It allows you to intervene
Rather than depending on any service provider to adapt your software for you at some point, you simply optimize our system in-house. Define for yourself what our machine is supposed to recognize and train it without delay. The result is a system that is constantly evolving – offering you the chance to gain decisive competitive advantages.
AND AI MODELS FOR EMAILS ARE BY NO MEANS THE END OF THE ROAD
Train further use-cases quickly and apply them instantly.
The Cognitive Workbench: Every newly trained skill can be applied immediately and productively. With just a few clicks you can create a docker container with selected recognisers. You can then integrate it directly into your internal systems. Your systems in turn deliver feedback right back to the Workbench, from which it learns again. Scalable as desired. Flexible control. On-premises.
Well THOUGHT-THROUGH FEATURES
This is how Artificial Intelligence processes your incoming emails
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Flexible input format for simple integration
ExB is not only able to process text. It can also work with PDFs, scans, plain text, HTML or RTF emails; therefore, there is no need to make any adjustments to your input route.
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Multimodal recognition for better quality
Emails are not only understood as text, but also visually (layout). Paragraphs, greetings, footers or numbered lists, and even indents and quotation levels are recognized and can be hidden or specifically analyzed.
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Context-sensitive recognition for more relevance
Information is only relevant for decision-making if the context is accurately identified. For example, if a person’s name appears in the text several times and the role of that person, as the policyholder, is apparent from different contexts, our system can summarize this information, thereby becoming “more reliable”.
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A modular design for easier further processing
Complex information can be made up of less complex data, i.e. a recognized address is not just seen as a single text, but is rather recognized in its entirety, e.g. Munich as a city and 80333 as the corresponding zip code.
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Validated information for consistent output
First, the recognizers capture the information as it appears in the text, or as it was recognized by OCR. Then, they correct, standardize and validate the captured data, in order to improve the quality of the output.
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Feedback from databases for reference purposes
The first step is to verify information within the document and the second step is to make use of external knowledge. With a lightweight and data-protection compliant interface, all you have to do is connect the ExB detectors to your existing databases. This enables you to use your existing knowledge for more quality in terms of input management.
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Automatic quality assessment for more confidence
Our system measures the recognition quality and the business benefit that is generated fully automatically, and on several levels. This gives you absolute transparency regarding the output quality, and enables you to establish confidence and the courage to implement case-closing straight-through processing.
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Standardized output format for easy integration into your process chain
As output, our components provide you with a standardized, well-documented data file for each input, which can easily be further processed, regardless of whether it is in your core insurance system, your BPM engine or your existing input management solution.
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Pay per use, without any risk
We are absolutely confident in the quality of our AI models; therefore you only pay if you use the models productively, according to the number of documents processed.
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CONTACT US
We take time for your questions.
And are happy to show you a product demo.
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MORE AI FOR INSURANCE
Enlighten your straight-through processing.
Physicians’ accounts, assessments, certifications, customer correspondence: the Cognitive Workbench guarantees higher recognition quality, and not just for emails.
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AI FOR MOBILITY
Learn to speak about cars.
Understanding driver questions, supporting workshops, researching patents: The Cognitive Workbench can support you in essential areas.
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AI FOR HEALTH
Getting to grips with the flood of documents.
Patient files, lab reports, accounting, medical publications: the Cognitive Workbench ensures that you always have an overview.
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