Anna – your virtual clerk for logistics documents
Anna brings order to your paperwork – reading, checking, and processing waybills, customs documents & more fully automatically.
Around the clock, with consistent quality – and ready to noticeably relieve your team right away.
Straight Through Processing
Reliability
Availability
3 advantages that make Anna indispensable to your team
Anna reads, understands and processes complex logistics documents - it recognises all important data and checks it automatically, even across multiple documents. By completely automating processes, Anna takes the pressure off your team in the long term.
Anna processes at least 70% of documents completely independently right from the start - reliably, error-free and without manual intervention. After the first few weeks of use, automation rates of up to over 95% can be achieved. This allows you to noticeably increase the speed and efficiency of your day-to-day business.
Anna recognises which documents can be safely processed automatically - and only forwards unclear cases to your team. This allows you to combine maximum automation with full control.
How Anna works
Receive documents & data extraction
Anna receives your documents – whether scanned, by e-mail, as a PDF or from a system.
Scanned and handwritten documents can be processed by Anna without any problems.
Anna carefully reads the data from each document, extracts the relevant data and understands correlations like experienced clerks.
Check & adjust
She also checks what she reads: Anna compares the values between different documents (e.g. delivery notes, invoices or consignment notes).
Anna pays attention to quantities, amounts, addresses, references and everything else that is important in her processes.
Quality inspection & decision on further processing
Anna decides independently whether a document is complete and correct so that it can be processed automatically (straight through processing) – or whether it should be passed to a human clerk for checking (human-in-the-loop).
In the event of discrepancies that require clarification (e.g. an invoice that does not match the delivery note), Anna proactively contacts you and asks for clarification.
Straight Through Processing
Anna requires no human support and automatically transfers the checked data to your ERP, TMS or DMS system – without media discontinuity or manual intervention.
Employees are involved
If Anna is not sure about something – for example, if there are contradictory details or missing information – she informs your employees in a targeted manner.
Anna uses a web-based user interface to show exactly which documents are involved.
Learn & Improve
Our virtual clerk Anna never gets tired, imprecise or impatient.
She can utilise knowledge gained from ongoing operations to extend straight through processing to difficult or particularly complex documents.
Let’s find out together how Anna can optimise your processes.
The right solution for all logistics documents
Von Anna processes any type of logistics document – regardless of format, quality or language.
Scanned documents with poor quality? Not an issue!
We process all your documents, including commercial invoices, packing lists, certificates of origin and export licences.
At the NeoCargo Innovation Day, our virtual clerk Anna wowed the audience – and was named the most innovative solution of 2025.
The award is a milestone for our team – and shows where years of experience and innovative spirit in AI-supported document processing for logistics can lead.
Our customers speak for themselves
Find out how Anna is already helping companies in the logistics sector to revolutionise their document processing.
“Thanks to the collaboration with ExB, we have been able to tremendously optimize our email processes in conjunction with our procurement system. It is as if we have received a digital extension of our team, working tirelessly and accurately.”
“Thanks to ExB’s software, we were able to master the challenges of document processing in the logistics sector. The automatic assignment of order documents and the generation of instructions for our employees have significantly simplified and accelerated our processes.”
Let’s find out together how Anna can revolutionise your document processing.
Frequently asked questions
Everything you need to know about Anna – explained transparently and clearly.
Anna uses information from various systems – ERP, TMS, or DMS. Existing systems can be quickly connected via APIs, giving Anna the right context for her work:
Connection via REST API or standard formats (JSON, XML, EDI, CSV, XLSX)
Compatible with SAP, CargoWise, ELO, DATEV, D.velop, and many more
No need to modify your systems
Integration also possible in hybrid IT environments
This way, automation becomes part of your daily business – without extra tools and without compromises.
Anna was developed for sensitive, business-critical processes – which is why she meets the highest standards for data protection, operational security, and compliance:
100 % GDPR-compliant – data is processed exclusively according to European standards
Flexible hosting options – cloud or private cloud
No third-party sharing – full control over all data
Access, deletion, and logging concepts
Stable operational architecture – for high volumes and continuous availability
Proven use in daily operations – even for security-critical applications
With Anna, you can automate reliably – without risk and with full transparency.
Anna works independently when she is confident, and she specifically consults your employees in cases of uncertainty (such as ambiguous handwritten corrections) or discrepancies. She uses system data (e.g., existing tour numbers or datasheets) and proactively looks for inconsistencies. This creates a seamless collaboration between humans and machines – without loss of control and without media breaks:
Automatically where possible: Anna processes at least 70 % of documents fully independently – with high precision and validated results.
Targeted handover in case of uncertainty: Missing information or conflicting values are displayed by Anna in a web-based interface.
Intuitive dashboard for overview: Your employees can see at a glance what was processed automatically and where intervention is needed.
Learning workflow: Recurring special cases can be quickly integrated into the process – with minimal effort.
This creates real relief – and a reliable interplay between AI and human experience.
Anna measures her success by automated processes, not by extracted fields. While existing Intelligent Document Processing (IDP) tools merely extract predefined fields, Anna thinks ahead. She understands the nuances of logistics documents, checks across multiple files, and decides when human assistance is needed:
No templates or training required: Anna works from day 1, without any setup or training data.
End-to-end instead of a single solution: From document intake to structured handover to ERP, TMS, or DMS.
With control & transparency: Your team stays informed at all times via the web-based overview of Anna’s work.
Proven in practice: High automation rate, fast integration, immediate measurable benefits, and low error risk.
In short: Anna doesn’t just deliver data – she noticeably relieves your team.
