Clarify exceptions specifically
Human-in-the-loop for complex cases: Anna asks specific questions when she gets stuck on her own – with context and a learning function.
Anna processes routine cases fully automatically. If anything is unclear, she specifically consults your specialists – with specific questions, complete context and feedback that can be learnt.
Complex individual cases? Most automations capitulate here
As soon as something deviates from the standard, people are needed - often without the necessary preparation.
Not every case is clear-cut. Incomplete data, missing references or contradictory information require human judgement. But there is often a lack of context, tools or time – decisions are improvised and processes are interrupted. The result: frustration, errors and delays.
Anna knows when to ask - and how
Anna recognises when a case needs manual review. She transfers it specifically to the right place – including a clear question, contextual information and an intelligent decision template. And she learns from every piece of feedback for the future.
Targeted exception detection
Recognises when a process cannot be completed automatically
Context-rich feedback
Transfers all relevant data - with markers, suggestions and references
Concrete decision-making issues
Instead of "Please check", Anna asks clear questions - e.g. "Price deviation 8 % - accept?"
Learning ability integrated
Decisions are documented and used for continuous optimisation
How Anna works in everyday life - practical examples
Clever solutions for exceptions - with man & machine in a team
"Number illegible - please check?"
A pallet note is smeared – the number of Euro pallets is not clearly legible. Anna recognises the uncertainty, marks the field and asks the responsible team to check it manually – including a suggestion from previous cases.
"Weight above tolerance - acceptable?"
The gross quantity specified in the CMR is 6% higher than the value stored in the ASN. Anna stops the automatic processing and asks a clear question about the exception release – directly in the workflow system.
Your advantage: security for exceptions, clarity in the process
Anna closes gaps in automation - and makes your skilled workers more efficient.
Targeted queries
No guesswork - your teams receive clear questions
Faster clarification
Exceptions can be processed quickly and thoroughly - without process downtime
More automation potential
Feedback will be incorporated into future inspection rules
Stronger employee loyalty
Your team is specifically involved - and not overloaded with routine
Anna is not just any tool – she is your virtual clerk for everything to do with logistics documents. She reads, understands and processes your delivery notes, invoices and customs documents in the same way as an experienced employee would – only faster.
Anna adapts to your processes, not the other way round. Whether via API or with Anna’s dashboard – she is ready to go in just a few days and reliably takes care of your paperwork. Every day. Around the clock.
