3 min.

Customer Questions, ExB Answers: The 3 Most Common Questions About AI in Logistics

Welcome to our brand-new section: 3 Questions for ExB. We’re always happy to answer curious questions about Intelligent Document Processing (IDP) and Artificial Intelligence (AI) – whether in general or specifically about ExB. From hosting and document processing to individual inquiries such as special document types – we’re sharing the questions we hear most often.
5/5 - (6 votes)

What we’ve noticed:
In conversations with IT leaders, project managers, and business departments, it becomes clear that it’s not just about how automated document processing works in theory – but about very practical implementation questions.
That’s why in this first part, we focus on three key aspects that decision-makers are currently most interested in:

  • What AI models do we use?

  • Is processing fully cloud-based or also available on-premises?

  • Who is the cloud provider?

Three questions. Three clear answers. Let’s go.


 

ExB QA 1 2500x300

What AI models does ExB use – rule-based or LLMs?

Short & sweet:
At ExB, we rely on Large Language Models (LLMs) – not rule-based systems or proprietary in-house solutions.

In detail:
LLMs like GPT or PaLM have made tremendous progress in recent years. They’re pre-trained on vast amounts of text, bring broad world knowledge, and can be flexibly adapted to specific requirements – for example, using sample documents from your domain.
Compared to rule-based systems or custom-trained models, LLMs offer significantly greater generalization capabilities – a clear advantage in the complex world of logistics documents. They don’t just recognize what they’ve been explicitly taught – they also “understand” variations, new phrasings, and complex contexts.
Our philosophy: We are technology-neutral and choose the best model for each use case. Whether the focus is on maximum accuracy or optimal cost-efficiency – we pick what fits best. New, more powerful models are being developed every month. We remain flexible and decide on a case-by-case basis.

ExB QA Abschnitte 2500x300 V07 2

Is processing fully cloud-based – or also available on-premises?

Our platform is cloud-based – for good reason. LLMs require massive computing power. In the cloud, this power can be scaled as needed: high load? More resources kick in. Low usage? Resources scale down automatically. This significantly reduces costs and ensures a low-maintenance, capital-light operation.

At this time, we do not offer on-premises solutions due to the high complexity: typically 3 to 5 times more effort than a pure cloud solution. For small and medium-sized businesses, this is usually not economically viable.
Therefore, our standard offering is cloud-based processing – GDPR-compliant, fast, and efficient.

ExB QA 3 2500x300

Which cloud provider is used – and where does the data go?

Our infrastructure typically runs on AWS – with servers located in Frankfurt, Germany.
This ensures that all data stays within Europe – a crucial factor for many of our customers.
That said, we are open: depending on the use case, we also leverage services such as Google’s Vertex AI. The choice depends on the model in use and its specific requirements.

What this means for you: Your data remains in secure, certified European data centers. And you benefit from state-of-the-art infrastructure – with zero setup effort on your end.

Conclusion: Why this matters to you

The difference between traditional document processing and modern, AI-powered IDP solutions lies not just in the technology – but in the real-world impact:
With ExB, you get ready-to-use, highly accurate LLMs that work without complex rule definitions or time-consuming training.
Our cloud-based infrastructure ensures everything runs flexibly, securely, and at scale – without hidden complexity and without tying up your internal IT resources.
And best of all: You don’t need to be an AI expert to unlock the full potential. We handle the tech – you focus on your processes.

Want to see how ExB can work in your company?
Then talk to us. In a short demo, we’ll show you how easy it is to get started.
👉 Book an appointment now

Index

Written by:

Carolin Knobel

Content Creator bei ExB

Carolin ist bei ExB für die Erstellung von Marketing-Content verantwortlich. Mit ihrer Expertise in den Bereichen KI-Trends und Redaktion bereichert sie das Informationsangebot von ExB – auf unserem Blog und auf LinkedIn.
Stay up to date:

Was this article useful?

5/5 - (6 votes)

These articles might also interest you

AI, Document processing, Process automation
Data Security at ExB? A Matter of Honor.

Anyone who works with sensitive data and documents on a daily basis knows: data security is essential. And this also applies when it comes to new or existing processes being automated with the help of artificial intelligence (AI). As an established provider of Intelligent Document Processing (IDP), you can rely 100% on ExB — and we’ll tell you why. With full transparency.

AI, Document processing, Process automation
Getting Started with AI Document Automation in Logistics: A Practical Guide

We'll show you when document automation makes sense for logistics operations like yours and how modern AI takes on the tedious work of processing, checking, and validating your transport documents.